Location: Hickory
Supervisor: Alex Simpson, Hickory Library & Information Commons Director
This position involves working at the Hickory Library & Information Commons Service Desk starting Winter 2026. It is a heavy customer service based position.
- Providing high-level customer service at the service desk during library hours
- Providing assistance with navigating library catalog, checkout and return of library materials, and reviewing patron account information
- Assist with the stocking and monitoring of the Food Hub
- Communicating with students, faculty, and staff to assist them with Hickory Campus information, locating physical library materials, and routine research questions
- Assist with printing, scanning, copying, and basic technology questions
- Referring patrons to appropriate library resources, services, and personnel
- Referring patrons to other areas and personnel at the Hickory Campus
- Supporting our book request and delivery program
- Assisting with library openings and closings during night hours and reporting facility related problems when they arise
- Shelving: arranging books in the Library of Congress call number order on the shelves
- Shelf reading: checking books to make sure that they are in the correct call number order
- Shifting: physically moving books from point A to point B, while keeping them in correct call number order
- Searching: locating missing books
- Observing of University Libraries policies and reporting as needed to Hickory Campus personnel
- Assist with special projects as needed and time permitting. Additional duties as assigned
Required qualifications include:
- Genuine commitment to customer service
- Strong interpersonal communication skills
- Close attention to detail
- Effective organization skills
- Basic fluency in computer technology
Position will earn $11.00/hour
Office of Disability Resources Accommodations: Appalachian State University is committed to providing an inclusive experience, accessible learning [and working] environments and equal opportunity to individuals with disabilities in accordance with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. Individuals needing reasonable accommodations should contact the Office of Disability Resources (828.262.3056 or odr.appstate.edu)
Required documents for applying:
- Resume – need assistance with your resume? Visit Career Studio resources to help you get started.
- Semester work availability