Classes

Lead Restaurant Shifts without Losing Control

Disruptions are part of restaurant life and strong leadership keeps them from becoming disasters. In this course, you’ll learn how …

Project Management: Setting and Managing Expectations

This course provides tips and techniques for managing stakeholder expectations, including addressing conflicting expectations, avoiding expectation pitfalls, and navigating a …

The AI-Driven Customer Service Representative

Explore the powerful role of AI in reshaping customer service operations. In this course, instructor Brad Cleveland shows you how …

Build with AI: Creating AI Agents for Helpdesk Professionals

Agentic AI is revolutionizing business operations by enabling AI-powered agents to automate tasks and enhance user experiences. In this course, …

Mastering Social Media Customer Care: Strategies from Million- and Billion-Dollar Brands

Explore the foundational principles of effective social media customer care in this course from B Squared Media. Learn to build …

Leading the Shift: Data doesn’t just fuel generative AI-it goes both ways | dentsu

“Generative AI has done a ton for us. But where I’m also really interested is how it can help us …

Salesforce AI Fundamentals

Discover the latest AI capabilities of Salesforce, the world’s most widely used CRM platform. In this course, experts Jeremy and …

IT Service Desk: Customer Service Fundamentals with AI

Put the “help” in help desk and the “support” in support specialist by implementing proven techniques that both resolve issues …

AI Solutions and Techniques for Help Desk Operations

Through a series of concise, standalone modules, this course explores essential AI technologies for IT and help desk professionals. Get …