Classes

Customer Advocacy

Learn why customer advocacy is important, how to develop employees who are customer advocates, and how to use the voice …

Design Thinking: Customer Experience

Customer expectations are higher than ever before, and business success is becoming more and more dependent on a company’s ability …

Customer Retention

What’s the difference between customer retention and customer loyalty? Loyalty is a symptom, and retention is the cause. In this …

Thomas A. Stewart and Patricia O’Connell on Designing and Delivering Great Customer Experience

In this course, join thought leaders Thomas Stewart and Patricia O’Connell as they share their novel approach to service design, …

Key Account Management

In order to grow and expand, a company must protect its most important asset—its base of loyal customers. Some of …

IT Service Desk: Customer Service Fundamentals

Put the “help” in help desk and the “support” in support specialist by implementing proven techniques that both resolve issues …

Salesforce for Sales Managers

Do you already have a basic understanding of how to manage teams inside of Salesforce? If so, you’re ready to …

Managing a Customer Contact Center

Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value. In …

Marketing Foundations: Customer Decision Journey

The customer decision journey is a time-tested tool for connecting your brand with customers and differentiating your company from the …